Nicki Fetterman

The reality of today’s world is that improving the patient experience typically includes dealing with patient complaints. Every organization must contend with customer service issues, of course, and hospitals are no exception. Collecting and analyzing this information provides valuable feedback for those looking to continuously improve the patient experience.  Having

When I became a nurse in 1998, I quickly learned that no matter the area of nursing, we were always “short-staffed” and the opportunity to pick up shifts was plentiful. It quickly became my habit to pick up shifts to help a unit or earn extra money for a household