Nicki Hanson

The Tech Transformation of Hospital Visits

In this episode, senior tech correspondent and host Samantha Murphy-Kelly explores the trend of transformative technology in healthcare, specifically in the patient experience. The episode features OneView Healthcare, an Irish health tech company providing hospital patients and staff with virtual care, through their innovative tablet technology. Samantha breaks down how

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Analytics and statistics

Utilizing Patient Feedback as a Tool for Improving Patient Experience

The reality of today’s world is that improving the patient experience typically includes dealing with patient complaints. Every organization must contend with customer service issues, of course, and hospitals are no exception. Collecting and analyzing this information provides valuable feedback for those looking to continuously improve the patient experience.  Having

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