The reality of today’s world is that improving the patient experience typically includes dealing with patient complaints. Every organization must contend with customer service issues, of course, and hospitals are no exception. Collecting and analyzing this information provides valuable feedback for those looking to continuously improve the patient experience. Having
Understandably, much has changed in healthcare from two years ago. We were at the very beginning of a worldwide pandemic that stressed our systems past the breaking point. Our healthcare infrastructure underwent a radical change in procedures, processes, and ways of working in order to flex to a monumental change
Diversity, Equity & Inclusion (DEI) is a catchphrase that you may have heard within your organization. But for hospitals and health systems, it takes on a more complex meaning when it comes to meeting the needs of not only the patients, but also the healthcare workers who interact with the
Key takeaways from Alina Moran’s Keynote address at the Elevate Conference and her interview on the To Care is Human podcast by the Beryl Institute. April is National Minority Health Month and Oneview Healthcare is focusing on Diversity & Inclusion in healthcare and what we can do to move the
When I became a nurse in 1998, I quickly learned that no matter the area of nursing, we were always “short-staffed” and the opportunity to pick up shifts was plentiful. It quickly became my habit to pick up shifts to help a unit or earn extra money for a household
As anyone who works in healthcare will attest, patient-centered care has taken center stage in discussions of quality provision of healthcare, but has the true meaning of patient-centered become lost in the rhetoric? In this week’s Insight, we examine what it means to be truly patient-centered, using the eight principles
In our last blog post, we covered how a Care Experience Platform is the “Next Generation” of Interactive Patient Care. We showed you what defines and differentiates a Care Experience Platform and makes it revolutionary. We want to empower you with these transformative qualities and we’ll look at each in detail below. We’ll discover why each is important, and yes, how we measure
We call our product offering a “Care Experience Platform” – or CXP for short. Not a “Patient Experience System” or “Interactive Patient Care System”. What is a Care Experience Platform? We’ve learned from our partnerships with leading healthcare organizations. Family and clinician experiences are key to the best patient experiences.
Congratulations to Oneview’s customers who feature in Newsweek’s list of the World’s Best Smart Hospitals in 2021. Newsweek partnered with data firm Statista to develop the list, based on the use of advanced technologies including Artificial Intelligence (AI), robotic surgery, digital imaging, telemedicine, smart buildings, information technology infrastructure and EHRs.
The Oneview – Samsung partnership took flight with publication of the Interactive Patient Care (IPC) bundle now available from Samsung SDS America. The partnership, announced in February 2021, enables Samsung SDS America to distribute Oneview’s CXP Cloud Start product to healthcare-focused enterprise resellers. CXP Cloud Start, which can be
