by Nicki Fetterman | Jun 16, 2022 | Blog
The reality of today’s world is that improving the patient experience typically includes dealing with patient complaints. Every organization must contend with customer service issues, of course, and hospitals are no exception. Collecting and analyzing this information...
by Rachael Hopkins | Jun 2, 2022 | Blog
Understandably, much has changed in healthcare from two years ago. We were at the very beginning of a worldwide pandemic that stressed our systems past the breaking point. Our healthcare infrastructure underwent a radical change in procedures, processes, and ways of...
by Rachael Hopkins | May 18, 2022 | Blog
Diversity, Equity & Inclusion (DEI) is a catchphrase that you may have heard within your organization. But for hospitals and health systems, it takes on a more complex meaning when it comes to meeting the needs of not only the patients, but also the healthcare...
by Rachael Hopkins | Apr 18, 2022 | Blog
Key takeaways from Alina Moran’s Keynote address at the Elevate Conference and her interview on the To Care is Human podcast by the Beryl Institute. April is National Minority Health Month and Oneview Healthcare is focusing on Diversity & Inclusion in healthcare...
by Nicki Fetterman | Mar 24, 2022 | Blog
When I became a nurse in 1998, I quickly learned that no matter the area of nursing, we were always “short-staffed” and the opportunity to pick up shifts was plentiful. It quickly became my habit to pick up shifts to help a unit or earn extra money for a household...
by Niall O'Neill | Feb 8, 2022 | Blog
As anyone who works in healthcare will attest, patient-centered care has taken center stage in discussions of quality provision of healthcare, but has the true meaning of patient-centered become lost in the rhetoric? In this week’s Insights, we examine what it means...
