The reality of today’s world is that improving the patient experience typically includes dealing with patient complaints. Every organization must contend with customer service issues, of course, and hospitals are no exception. Collecting and analyzing this information...

Understandably, much has changed in healthcare from two years ago. We were at the very beginning of a worldwide pandemic that stressed our systems past the breaking point. Our healthcare infrastructure underwent a radical change in procedures, processes, and ways of...

Diversity, Equity & Inclusion (DEI) is a catchphrase that you may have heard within your organization. But for hospitals and health systems, it takes on a more complex meaning when it comes to meeting the needs of not only the patients, but also the healthcare...

Key takeaways from Alina Moran’s Keynote address at the Elevate Conference and her interview on the To Care is Human podcast by the Beryl Institute. April is National Minority Health Month and Oneview Healthcare is focusing on Diversity & Inclusion in healthcare...

When I became a nurse in 1998, I quickly learned that no matter the area of nursing, we were always “short-staffed” and the opportunity to pick up shifts was plentiful. It quickly became my habit to pick up shifts to help a unit or earn extra money for a household...

As anyone who works in healthcare will attest, patient-centered care has taken center stage in discussions of quality provision of healthcare, but has the true meaning of patient-centered become lost in the rhetoric? In this week’s Insight, we examine what it means to be truly patient-centered, using the eight principles of patient-centered care highlighted in research conducted by the Picker Institute and Harvard Medical School.

  The Oneview – Samsung partnership took flight with publication of the Interactive Patient Care (IPC) bundle now available from Samsung SDS America. The partnership, announced in February 2021, enables Samsung SDS America to distribute Oneview’s CXP Cloud Start...