Service & Support

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Your Partner in Reliable Care Technology

At Oneview, we understand that technology is only as strong as the support staff behind it. That’s why we’re committed to providing comprehensive service and support to ensure our customers can rely on our platform and our people, day in and day out.

Our dedicated team is here to support you every step of the way. From onboarding to issue resolution, we’re just a call or click away, ready to help when you need it most.

Proactive Monitoring & System Reliability

We don’t wait for problems to arise—we work to prevent them. 

  • Proactive Monitoring: We continuously monitor system performance to avoid latency and keep workflows smooth. 
  • System Surveillance: With real-time insights, we can detect and address potential issues before they impact your team or patients. 
  • Device Downtime Management: Should a device experience downtime, we act quickly to resolve the issue and minimize disruptions. 

A Commitment to Seamless Operations

Our work doesn’t stop at implementation. We’re dedicated to keeping your systems running smoothly. 

  • Scheduled Maintenance, Upgrades & Updates: Regular maintenance ensures your platform is always up-to-date and performing at its best. 
  • Failsafe / Backup Modes: We’ve built redundancy into our systems, so your team can continue to deliver care even in the event of unexpected challenges.  
We take pride in being more than a technology provider—we’re a partner in your mission to deliver exceptional care.
Our service and support teams are dedicated to ensuring your technology is as reliable as the care you provide.